Overview

Our refund and return policy is valid for 2 days from the date of delivery. After 2 days, we are unable to offer refunds or accept returns.

Eligibility for Returns

We accept returns only for products that arrive damaged.

• To qualify, the item must be unused, in the same condition you received it, and in its original packaging.
• Returns for reasons other than damage (e.g., change of mind) are not accepted.

Partial Refunds

Partial refunds may be granted in these cases:

• Items not in their original condition.
• Items with damage or missing parts due to reasons not caused by our error.

How to Request a Return:

• Log in to your account and go to the Orders section.
• Submit your return request, including details and photographs of the damage.
• We will review your request and respond within 48 hours.
• If approved, we will share the return address via email.

Important Notes:

• You are responsible for the shipping costs to return the item.
• Shipping costs are non-refundable.

Refund Process

• Once we receive and inspect your returned item, we will process your refund.
• The refund amount will be applied to your original method of payment within a few business days.

Offer sale product

Offer and sale products are not eligible for return or refund.

Need Help?

For questions regarding refunds and returns, please contact us at returns@thambistores.com.